General FAQs

Yes, we welcome bulk orders and wholesale inquiries. Please reach out via our [Contact Us] page, and our team will provide you with custom quotes, deals, and shipping options tailored to your needs.

Yes. We offer a 30-day return or exchange policy for unused items in original packaging. If there's a quality issue, we’ll cover the return shipping. For non-quality-related returns, buyers are responsible for the return shipping cost. For more details, please refer to our [Returns Policy].

Orders are usually processed and shipped within 1–3 business days. Delivery time varies depending on your location, but most orders arrive within 3–7 business days. We accept returns for quality issues within 30 days of receiving the product. Please contact our customer service for assistance.

Please refer to the “Package Includes” section. Unless otherwise stated, decorative items or additional accessories are not included.

If your item arrives damaged, please take clear photos and contact us within 24 hours of delivery. We’ll arrange for a replacement part, a full replacement, or a refund based on the situation. Your satisfaction is our top priority.

Most of our outdoor products require minimal assembly and come with clear instructions or video guides for easy setup.

Yes, our outdoor products are made with durable, weather-resistant materials designed for long-term outdoor use. Many of our parasols and gazebos also feature UV protection. For optimal longevity, we recommend securing or storing items during extreme weather like storms or snow.

Yes. Our products are made with weather-resistant materials (e.g., HDPE, resin, powder-coated steel) that are suitable for long-term outdoor use.

Although the product is weather-resistant, we recommend covering or storing it during extreme weather conditions to extend its lifespan.

Absolutely. Our products are designed for versatile use and work well on balconies, patios, lawns, gardens, and more.